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At Start Swimming, we are committed to providing you with the highest quality swim coaching services. We understand, however, that circumstances may occasionally require adjustments. To ensure a clear understanding of our refund and exchange policy, please review the following terms:

 

1. Refund Policy:

 

We strive to maintain a high level of satisfaction among our customers, and we want you to be completely content with your experience at Start Swimming. However, please note that all sales for our coaching services are considered final, and we generally do not offer refunds. This policy applies to both individual coaching sessions, nutrition plans, templates, coaching packages and all coaching services.

 

2. Exceptions:

 

While we maintain a strict no-refund policy, we do recognize that exceptional situations may arise. In the rare event of a technical error or an issue on our end that prevents you from accessing or utilizing our coaching services as intended, we will be more than willing to review your case and consider an appropriate resolution, which may include a refund or credit at our discretion.

 

3. Exchanges:

 

We understand that goals and preferences can change. If you accidentally select the wrong coaching goal when purchasing our services, we encourage you to contact our customer support team promptly. While we do not typically offer exchanges, we may evaluate your situation on a case-by-case basis and assist you in switching to the coaching service that aligns with your desired goal.

 

4. Contacting Customer Support:

 

For any questions or concerns related to your coaching services, including refund or exchange inquiries, please contact our dedicated customer support team at startswimmingcustomersupport@gmail.com. Our team will be happy to assist you in a timely and courteous manner.

 

5. Your Responsibility:

 

It's important to note that customers are responsible for carefully selecting the coaching service that aligns with their goals and needs. We recommend reviewing our service descriptions and reaching out to us if you have any doubts or questions before making a purchase.

 

6. Policy Updates:

 

Start Swimming reserves the right to update or modify this refund and exchange policy at any time without prior notice. Any changes to this policy will be posted on our website, and it is your responsibility to review these updates periodically.

 

We value your trust in Start Swimming and remain committed to providing you with exceptional swim coaching and nutrition services. If you have any questions or require further clarification on our refund and exchange policy, please do not hesitate to contact us. Your satisfaction is our top priority.

 

Thank you for choosing Start Swimming for your swim coaching needs.